PART 5
SOCIAL-RESPONSIBILITY
5.0 INTRODUCTION
Advertisements should be prepared with and observe a high standard of social responsibility to
consumers and to the society. This part aims to provide explanations on what is deemed as
‘socially responsible’ advertising practices.
5.1 Celebrity Endorsement
Advertisements may include a recommendation or endorsement by a person who,
because of their status as a celebrity, encourage the general public to use a medicine or
medicinal product but they must be responsible and accountable to the advertisement.
Such advertisements should not, whether directly or by implication, mislead the
consumer about the product advertised
The definition of a celebrity taken in this Guideline is an actual person who is very well -
known in public life and who, because of their celebrity status, could encourage the
consumption of a medicinal product.
Advertisement with a celebrity endorsement must be stated with a statement:
“The effect of the product may vary among individuals”.
5.2 Impressions of Professional Advice or Endorsement
Advertisements should not:-
(a) Have any visual and/or audio presentation of doctors, dentists, pharmacists,
scientists, nurses and other paramedics, etc., which give the impression of
professional or scientific advice, recommendation or endorsement; or
(b) Contain statements giving the impression of professional by scientific advice,
endorsement or recommendation made by associations or persons who appear in
the advertisements and who are presented either directly or by implication, as being
qualified to give such advice, endorsement or recommendation eg the use of white
coat, stethoscope, healthcare professional environment / any expression that
provides undue authority that the product is recommended by a healthcare
professional
Endorsement by professional bodies may be allowed with the consent from the
respective professional bodies. Authorization from said bodies should be given in writing
and produced upon demand.
Advertisement shall not refer to a ‘college’, ‘hospital’, ‘laboratory’ or similar
establishment.
It is important to note that registered healthcare professionals are govern ed by ethics of
the relevant statutory body that grants the respective registration and personal
involvement in such promotion may lead to a breach of ethics.
5.3 User Testimonials
Advertisement may include testimonials but the individual who give the testimony must
be genuinely exist and responsible as well as a ccountable to the advertisement and its
testimonials must refer to indications approved.
Advertisement with a testimonial must be stated with a statement:
“The effect of the product may vary among individuals”.
Advertisement containing testimonials by general public must be supported by a consent
letter of testimony. The consent letter must include the following:
1) Name
2) IC/ Passport No
3) Signature
4) Contact No
5.4. Claims and Evidence
Claims must be based on an up to date evaluation (e.g. the most recent available data)
of all evidence and must reflect this evidence accurately and clearly including the
reference of this substantiating scientific evidence. All claims should be capable of
substantiation either by reference to approved labelling or by scientific evidence from
properly conducted investigations. Such evidence should be readily available and
reproduced upon demand.
5.5 Tests, Trials and Research References
Reference to tests or trials conducted in a named hospital, clinic, institute, laboratory or
college or by a named professional or official organisation is permissible only if
authorised and approved by the authority of the organisation or institution concerned.
Research results, reference to or quotes from technical and scientific literature of
conference, workshop, seminar etc. should not be misused. Statistics should not be
presented to imply that they have a greater validity than is the case. Scientific term(s) or
jargon that is irrelevant should not be used to make claims that appear to have a
scientific basis which they do not possess.
Graphs, tables and pictorial representations should only be included if they are relevant
to the claims or comparisons being made. They must not mislead with the use of
incomplete or unusual scales, or suppressed zeros.
A graph can be adapted provided it is clear and its true meaning is not distorted. If a
graph has been adapted from a paper, it must be stated so.
If an original table is not produced in its entirety, the adaptations should not mislead and
must be clearly demonstrated.
5.6 Comparative Advertising
Comparative claims should:
a) be made on a factual and fair basis and is capable of substantiation. The intent
and connotation of the advertisement should be to inform and not to discredit,
disparage, degrade, or attack competitors, competing products or services
directly or by implication;
b) be unambiguous, clearly understandable and should not mislead by distortion,
undue emphasis or omissions;
c) be used for honest comparison purposes and not simply to upgrade by
association;
d) be made clear what comparison(s) is being made;
e) not make unjustifiable use of the name or initials of any firm, company or
institution nor take advantage of the goodwill attached to the trade name or
symbol of another firm or its product(s) or the goodwill acquired by its advertising
campaign;
f) not explicitly identify the competitive product, whether by name, brand, name,
company, or any form of identification that clearly exposes the identity of the
competition;
g) not state that a product does not contain an active ingredient or ingredients used
in competitor products other than as permitted by the DCA
h) not involve the selection of a subject matter of a comparison as to confer an
artificial advantage upon the advertiser or so as to suggest that a better bargain
is offered that is actually the case;
i) where appropriate, be supported by documentary evidence that is easily
understood;
j) when referring to a competitive test, such tests should have been conducted by
an independent and objective body. The test must be supportive of all claims
made in the advertisements that are based on the test;
k) should never use or draw on partial results or stress insignificant results to
mislead the consumer to draw an improper conclusion;
l) should not involve the use of ‘baseless’ hanging comparatives which merely
claim that a product is e.g. “longer-acting”, “quicker” or “stronger”.
5.7 Encouragement of Unnecessary Purchase or Indiscriminate Use
Advertisements should not directly or indirectly encourage indiscriminate, unnecessary,
or excessive use of the advertised product.
No advertisement should state or imply that good health is likely to be jeopardised solely
because there is lack of dietary supplementation with vitamins. Vitamins should not be
advertised in any manner that they are a substitute for a balanced diet.
5.8 Healthy Lifestyle Advice
Advertising should not undermine healt hy lifestyle advice or health promoting behaviour
such as exercise, healthy eating or smoking cessation. Similarly, advertising must also
not promote behaviours which are damaging to health (e.g. alcoholism, unhealthy diets,
sedentary lifestyle or smoking).
5.9 Hyperboles
Superlatives and hyperboles cannot be used to imply or claim or infer the superiority of
the advertised product. The general public should not be led to over -estimate the value
of a product whether by exaggeration or unrealistic comparisons or statements.
The characteristics of the product should not be exaggerated by improper use of words,
phrases or methods of presentation. The MAB reserves the right to disallow any words
or phrases which in its opinion is misleading, improper or not factual.
Superlative descriptors, words, and phrases which are not permissible are as specified
in Appendix 3.
5.10 Self-Diagnosis
Advertisements should be cautious when describing a range of symptoms that may be
similar to conditions other than those for which the product is indicated for, resulting in
consumers making a wrongful self-diagnosis.
5.11 Self-medication
Advertising of self-medication shall not suggest that a product is a food, cosmetic or
other than non-medicinal products. The advertising shall make clear that it is medicines.
Advertisements should also not suggest that it is acceptable to self-medicate when
consumers may require consultation from health professionals. It should encourage
individual to share information with the pharmacists or health care practitioner so that
they can ensure the medicine will be suitable for the intended user.
It is also unacceptable to encourage long -term use of products indicated for self -limiting
conditions in advertisements.
Advertising should not encourage consumers to discontinue the use of prescribed
medicines.
5.12 Unwarranted Anxiety
Advertising should not induce unwa rranted anxiety among consumers about their
condition by suggesting that the condition is of greater severity than is actually the case.
Similarly, advertising should also not suggest that the condition will deteriorate if the
consumer does not use the product or brand featured.